Temporary Change to Turnaround Time

Thank you all for the astounding level of support you’ve shown us by continuing to order mats. At this time, production capacity is not infinite, and there has been a tendency to fall behind schedule. Consequently, and temporarily, we are setting the ship target at eight weeks for all new orders.  Every order currently in the system should also ship within eight weeks of your order date.  Your order may ship earlier than this if it is completed earlier. We hope to be able to return to a six week target again if volume slows and/or capacity increases.

We have considered accepting orders by booking calendar dates or blocks of dates as each order may require, and may at some point evaluate such a method. For now we hope that a firm 8-week turnaround target will help keep on schedule as well as alleviate some of the uncertainty surrounding the previous 4-6 week target.