Schedule Change and Expedited Orders

In the past, we’ve been managing the order schedule with a one-size-fits-all approach, turning out all standard mats in a 3-4 week timeframe.  While sometimes a wait is no big deal, at other times you might really want to receive it sooner for an upcoming game session or tournament.  We’ve decided to enable rush orders for single standard mats with an added expedite fee, to trim the wait time down to just two weeks or less. To help make this possible, the standard turnaround time will be changing to 4-6 weeks to allow enough schedule flexibility to fit in rush orders.  We hope this solution will help those who absolutely need a faster turnaround without significantly impacting any ’no hurry’ orders.  A longer turnaround sometimes becomes necessary with order volume, and a rush fee allows everyone an option to minimize the wait whenever this is important.  As of today, the 4-6 week turnaround is implemented as standard, and the rush charge option will be added to the store menu as soon as room in the schedule allows it.